Professional Services Manager (EPM)

About the role

Own end-to-end delivery of Abacum implementation projects, from pre‑sales scoping through kickoff and delivery, driving customers to success and value realization on the platform.

Key responsibilities

• Partner with Sales during the pre‑sales cycle to scope projects, size effort, and present SOWs to clients.
• Build project documents, sprint plans, budgets and resource plans tailored to each delivery model.
• Manage implementations delivered directly and through partners, holding partners to the same quality standards.
• Control scope, risk and change, escalating early via governance processes.
• Act as trusted advisor to client stakeholders, advising on process and organisational changes.
• Coordinate with Product, Support, Sales, Customer Success and delivery partners for a coherent client experience.
• Get hands‑on with the product to unblock teams on platform or FP&A concepts.
• Contribute to delivery methodology by developing AI tools, refining templates and sprint cadences.
• Mentor junior delivery team members and partner‑side consultants on standards and quality.

Required profile

• 4+ years of hands‑on experience implementing a financial planning/EPM platform.
• Experience scoping projects pre‑sale and presenting SOWs directly to clients.
• Direct experience managing implementations delivered through third‑party partners or resellers.
• Working knowledge of FP&A processes (budgeting, forecasting, reporting, consolidation).
• Track record managing multi‑stakeholder, multi‑workstream projects with technical and change‑management components.
• Ability to read scope documents critically and flag risk early.
• Excellent client‑facing communication, comfortable presenting to senior finance stakeholders.

Required skills

• Agile / hybrid project methodologies.
• SaaS project management tools.

What we offer

• Competitive compensation including equity package.
• Competitive vacation policy and medical insurance.
• L&D budget, wellbeing platform access, language courses.