Product Support Engineer (LATAM Remote)

About the role

Singular is looking for an experienced Product Support Engineer for its LATAM team, working remotely. This customer-focused role handles B2B customer and partner communication and goes deep into the issues raised, including research, debugging and delivery. The ideal candidate has strong technical aptitude, precise written and verbal communication and can speak to both technical and non-technical audiences.

Key responsibilities

• Be the first point of contact for clients and partners, troubleshooting issues or escalating them internally
• Research, debug and solve client issues
• Work closely with Support, Product and Engineering teams to improve and grow the product offering
• Act as an advocate for customers with the product organization
• Become an expert in mobile marketing and Singular's product offering
• Contribute to the growth and development of the customer support competency

Required profile

• 3-5 years of experience in Technical Support or QA
• Previous experience in a B2B SaaS company is an advantage
• Degree (B.E., BCA or MCA) in a relevant technical field
• Fluent English, verbal and written, and ability to write short technical explanations in English
• Self-managing, responsible and independent, with good communication and presentation skills