Payroll Tech Manager - EY Global Delivery Services

About the role

The Payroll Tech Manager (Client Solution Manager) is a client-facing lead role within EY Global Payroll Operate, responsible for designing and delivering global payroll technology and implementation solutions for multinational clients. The role bridges client stakeholders, EY technology, implementation, central, service management and payroll teams so that solutions are scalable, compliant, integrated and aligned to client business objectives. It covers the period from sales handover through implementation and go-live.

Key responsibilities

• Lead global design workshops and solutioning sessions to define requirements, architecture, integration scope, data flows, testing, conversion strategy, cutover planning and go-live readiness.
• Own global implementation deliverables such as user stories, design documents, integration designs, data dictionaries, testing and conversion plans and deployment strategies.
• Monitor local design decisions for their impact on the overall solution and guide re-solutioning where needed.
• Support sales-to-implementation handover, including MSA, SOW, LCA, PSM, scope assumptions, pricing and implementation commitments.
• Act as the main technology and solution point of contact for clients and internal stakeholders.
• Lead cross-functional implementation teams across countries or regions, managing scope, timelines, resources, risks, issues, change requests, budgets and project communications.
• Collaborate with EY technology, central, service management, payroll and local teams to meet global standards and project governance.
• Support business development activities such as RFPs, RFIs, pricing, pitches, demos, feasibility assessments and vendor evaluations.
• Contribute to continuous improvement through templates, tools, methodologies and lessons learned, and coach and mentor team members.

Required profile

• 6+ years of experience in global payroll implementations, HR/payroll technology, systems integration, program management or technology consulting in complex multinational environments.
• Proven track record leading large-scale, multi-country payroll or HCM implementations through design, build, testing, cutover, go-live and stabilization.
• Strong understanding of payroll processes, global payroll operations, regulatory compliance, data privacy and cybersecurity.
• Demonstrated leadership in matrixed environments and excellent communication, facilitation and negotiation skills.
• Fluency in English required; Spanish, German, French or Portuguese is an added value.

Required skills

• Cloud-based global payroll or HR platforms such as Workday, SAP SuccessFactors, Oracle HCM or ADP, including integrations.
• Integration technologies: APIs, middleware, ETL, EDI, SFTP, XML, JSON, CSV, data mapping, transformation, validation and reconciliation.
• Project and program management, including scope, budget, resource, timeline, risk, issue, dependency and stakeholder management.
• Financial acumen: project budgets, billing, margins, ERP reporting, service specifications and Statements of Work.
• Preferred: bachelor's degree (master's preferred), PMP or PRINCE2, Lean Six Sigma, global payroll or platform certifications, and SAP US payroll experience.