Operations Assistant – Remote (LATAM)

About the role

We are seeking a detail‑oriented Operations Assistant to support our AI‑driven outbound sales platform. Working remotely from anywhere in LATAM, you will manage and process the responses generated by our AI SDR system, ensuring smooth workflow execution through Slack.

Key responsibilities

• Review and process inbound AI‑generated responses following internal guidelines.
• Use Slack bots and tools to route, categorize, or reply to conversations.
• Execute predefined actions within Slack workflows and maintain accurate records.
• Escalate unusual or complex cases to the appropriate team members.
• Ensure all workflows are completed on time and documentation is up‑to‑date.

Required profile

• Strong attention to detail and high level of organization.
• Excellent written English communication skills.
• Ability to consistently follow processes and instructions.
• Reliability and comfort working full‑time in a remote environment.
• Previous experience in operations, virtual assistance, customer support, administrative support, or data entry is a plus.

Required skills

• Proficiency with Slack (including bots and workflow tools).
• Familiarity with AI‑powered tools.