Omnichannel Outbound Specialist

About the role

Trafilea is seeking an Omnichannel Outbound Specialist to manage and improve its global outbound operations, connecting 3PLs with Amazon FBA, TikTok FBT, D2C, B2B and other sales channels.

Key responsibilities

• Drive 3PL performance by monitoring SLA, OTP, backlog and operational issues across international warehouses.
• Manage Amazon FBA and TikTok FBT operations, including replenishments, shipments, removals and inventory discrepancy resolution.
• Execute Transfer Orders and B2B orders across the US, Canada, UK, Australia and other international 3PLs.
• Maintain inventory availability, supporting 99%+ in‑stock coverage and effective aged inventory management.
• Own outbound reporting, turning daily KPIs and operational data into clear, actionable insights.
• Automate manual workflows using reporting tools, AI and automation to increase efficiency and reduce costs.
• Coordinate high‑impact events such as Prime Day and BFCM with 3PLs, Marketing and Marketplace teams.
• Continuously improve operations by identifying process gaps, implementing solutions and keeping SOPs up to date.

Required profile

• 2–4 years of experience in e‑commerce, logistics, supply chain or 3PL operations.
• Experience with Amazon Seller Central and ERP systems.
• Strong Excel/Google Workspace capabilities, including databases, pivot tables and formulas.
• Analytical and problem‑solving skills with exceptional attention to detail.
• Experience documenting and improving operational processes and KPI routines.
• Fluency in English, written and spoken, with ability to collaborate across multicultural teams.
• Bias toward execution, ownership and follow‑through.

Required skills

• Excel
• Google Workspace (Sheets, databases, pivot tables, formulas)
• Amazon Seller Central
• ERP systems
• Data reporting and analysis
• Automation tools and AI integration

What we offer

• 100% remote work
• Competitive USD salary
• Paid time off
• Dynamic, diverse and global team environment