Homecare Specialist
Belong · Région métropolitaine de Buenos Aires
Descripcion del puesto
About the role
Belong is seeking a Homecare Specialist to own the end‑to‑end Pro Service experience for its residents. You will manage a portfolio of 35‑50 active services, using AI tools to automate routine tasks while focusing on high‑impact member conversations, vendor coordination, and continuous process improvement.
Key responsibilities
- Own 35‑50 active Pro Services from request through completion with minimal supervision.
- Drive urgency across vendors, members, and internal teams to keep cases moving.
- Respond to member requests within SLA and maintain proactive communication throughout the service lifecycle.
- Close 4+ Pro Services per day by removing blockers and making decisive calls.
- Manage vendor relationships, including scheduling, quality control, issue resolution, and payment coordination.
- Identify systemic risks or recurring issues and propose solutions to leadership.
Required profile
- 1–2 years of experience in operations, customer support, or service coordination.
- Proven ability to handle escalations and difficult conversations with professionalism.
- Strong organizational skills, attention to detail, and the capacity to juggle multiple priorities.
- Comfortable making judgment calls in ambiguous situations and taking full ownership of outcomes.
Required skills
What we offer
- Opportunity to work in a fast‑growing, AI‑first company.
- Collaborative environment with 200+ ambitious team members.
- Exposure to end‑to‑end service operations and continuous improvement initiatives.
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Publicado hace 6 horas
Expira en 1 mes
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Belong
Région métropolitaine de Buenos Aires