Director of Operations (Remote – Argentina)

About the role

We are looking for a Director of Operations to own the end‑to‑end order fulfillment experience for a fast‑growing tire retailer. This fully remote position is based in Argentina and reports directly to the COO.

Key responsibilities

• Oversee order transmission to suppliers and drive on‑time processing and shipping.
• Manage carrier relationships, in‑transit performance, and the full shipping‑claims lifecycle.
• Coordinate the returns‑to‑supplier workflow (RMA retrieval and tracking).
• Lead People & Ops Managers and the Program & Analytics Manager, setting priorities and ensuring accountability.
• Partner with the COO on special projects and cross‑functional strategic initiatives, focusing on proactive risk management and automation opportunities.

Required profile

• Proven people‑leadership experience managing managers in a high‑growth environment.
• Track record of building new processes from scratch and delivering results.
• Self‑starter with a bias for action and comfort rolling up sleeves on cross‑functional projects.
• Ability to thrive in a startup‑paced, intellectually honest culture.

Required skills

What we offer

• Opportunity to shape operations in a $500M+ business.
• Collaborative team of investors, operators, and industry experts.
• Fast‑moving environment where decisions are made the same day.