Data & Software Support Analyst

About the role

PwC is seeking a proactive Data & Software Support Analyst to provide technical support for software applications, manage data stewardship responsibilities, and help optimise business workflows through effective use of data and software tools.

Key responsibilities

• Provide frontline support and troubleshooting for software applications used across the organisation.
• Act as a Data Steward to ensure data quality, integrity and compliance with standards.
• Analyse, interpret and resolve data discrepancies in collaboration with cross‑functional teams.
• Monitor data quality and enforce data governance standards for accurate reporting.
• Develop and maintain documentation related to data stewardship, software support and workflows.
• Provide training and support to end‑users on software, data best practices and workflow tools.
• Participate in testing new software releases, updates and tools.
• Assist in the creation of reports, dashboards and workflows as needed.

Required profile

• Bachelor's degree in Computer Science, IT, Data Science or related field, or equivalent experience.
• Intermediate English proficiency.
• Experience in software support, data stewardship and reporting.
• Strong problem‑solving skills and attention to detail.
• Excellent communication skills, able to explain technical concepts to non‑technical users.
• Ability to manage multiple tasks in a fast‑paced environment.

Required skills

• SQL and database querying.
• Data visualisation tools such as Power BI.
• Data wrangling/automation tools like Alteryx (preferred).