Customer Success Manager Leader

About the role

Salesforce is seeking a Customer Success Manager Leader to own the health score of Signature accounts and orchestrate the Account Success team. You will drive value for customers through people leadership, executive relationship management, and strategic guidance.

Key responsibilities

• Lead, motivate and develop a team delivering a customized Signature experience to assigned customers.
• Ensure delivery of Signature obligations, drive adoption of the Signature Success Plan and covered clouds, and meet Customer Success Score targets.
• Build and maintain executive relationships with customers and internal stakeholders to maximize the value of the Signature investment.
• Collaborate with Account Executives, Professional Services, Partners and other Salesforce teams to create seamless customer journeys.

Required profile

• Proven people‑leadership experience with a focus on coaching, mentoring and developing high‑performing teams.
• Strong executive presence and ability to manage ambiguity and strategic change.
• Business acumen with a track record of influencing growth opportunities and delivering measurable outcomes.

Required skills

• Salesforce platform expertise.

What we offer

• Access to cutting‑edge AI tools and resources.
• Comprehensive benefits supporting work‑life balance.
• Opportunities for career growth within a global leader in CRM and AI.