Customer Success Manager – Hybrid (Buenos Aires, LATAM or US remote)

About the role

Whippy is looking for an entrepreneurial Customer Success Manager to own a dedicated book of customers, drive adoption, and expand revenue. You will work closely with clients to ensure they achieve their desired outcomes using Whippy’s suite of communication and automation tools.

Key responsibilities

• Own the full customer lifecycle—from onboarding to renewal and expansion—as the trusted advisor.
• Achieve gross and net revenue retention targets and be rewarded for exceeding them.
• Run proactive account cadences with prepared calls, clear agendas, and mutual success plans.
• Become an expert on Whippy’s products and translate customer needs into workflows, AI agents, and automations.
• Tie product usage to measurable business outcomes and report the value delivered.

Required profile

• Strong commercial mindset with awareness of pricing, retention, and expansion opportunities.
• Strategic thinker who deeply understands customer pain points and can devise solutions.
• Technical curiosity and ability to master a SaaS platform quickly.
• Excellent communication and relationship‑building skills.

Required skills

• Experience managing a book of business in a SaaS environment.
• Ability to design and implement automation and AI‑driven workflows.

What we offer

• Opportunity to shape a world‑class customer success team in a fast‑growing company.
• Supportive leadership with coaching, tools, and data to excel.
• Variable compensation tied to performance and revenue targets.
• Hybrid work model with flexibility to work from Buenos Aires, LATAM, or the US.