Customer Partner – Financial Services & Banking

About the role

Join a global ICT infrastructure leader as a Customer Partner focused on the financial services sector in Buenos Aires. You will act as the trusted service partner for banks and financial institutions, ensuring successful delivery of enterprise infrastructure projects and driving customer satisfaction.

Key responsibilities

• Lead service delivery for financial customer projects, coordinating presales, implementation, and Operation & Maintenance (O&M).
• Serve as the main point of contact throughout the project lifecycle, guaranteeing a seamless, high‑quality service experience.
• Understand client data‑center architectures to identify new project opportunities and drive service renewals.
• Collaborate with product and internal teams to allocate resources and resolve issues efficiently.
• Define and implement service strategies that enhance customer satisfaction and long‑term loyalty.

Required profile

• Bachelor's degree in engineering, IT or related field (Master's a plus).
• 6‑8 years of experience in technology service roles, with 1‑2 years serving banks or financial institutions.
• Proven ability to build relationships with IT teams, infrastructure managers and executive decision‑makers.
• Strong business development and consultative approach.

Required skills

• Enterprise ICT solutions: Networking, Data Center, Storage, Cloud, Cybersecurity.
• Fluent English (proficient).