Concierge

About the role

Belong is a homeownership platform that wants to give residents a sense of belonging and help them become homeowners. It is looking for a Concierge in Buenos Aires, a relationship-driven, detail-oriented role that becomes the single point of trust between the homeowner and the resident once a lease is signed. The position is full-time.

Key responsibilities

• Own a portfolio of homes and their members from month two through renewal and beyond, providing proactive communication so neither side has to chase updates.
• Coordinate with Homecare when something breaks and act as the resident's anchor.
• Trigger the renewal process 90 days before lease expiration, present homeowners with market analysis, satisfaction data and clear recommendations, and target 80%+ renewal rates.
• Handle large repair approvals, resident issues and rent adjustments with empathy and confidence.
• Flag at-risk members early, surface patterns, and ensure data accuracy across all member interactions.

Required profile

• 3 to 5 years of experience in account management, customer success, hospitality or any role requiring long-term relationships.
• Strong written and spoken English (mandatory).
• Comfort with data, CRMs and digital tools.
• High attention to detail, strong organization, and a direct, confident way of communicating, including delivering bad news without losing trust.
• Curious about technology and AI, and eager to improve significantly in 12 months.

Required skills

• Experience with Intercom or Asana, a hospitality or real estate background, or familiarity with U.S. housing regulations are a strong plus.