Community Manager – Enterprise Lending Community

About the role

We are looking for a Community Manager to build and grow a vibrant community of enterprise lenders and loan officers. You will create a space where members find daily value, share knowledge, and adopt our products.

Key responsibilities

• Develop and execute community engagement strategies to increase participation and product adoption.
• Partner with leadership to produce high‑quality content such as articles, videos, webinars addressing real customer challenges.
• Plan and host in‑person events, webinars, workshops, and live Q&A sessions.
• Identify and nurture relationships with key influencers and advocates within the customer base.
• Collaborate with internal teams and external agencies to create a playbook for community rollout and product adoption.
• Monitor community activity, analyze user behavior, and surface feedback to improve experience.
• Serve as the voice of the community, sharing insights with Product, Sales, Customer Success, and Training teams.
• Track and report on metrics such as NPS, CSAT, engagement rates, and adoption.

Required profile

• 3–5 years of experience in community management, social media management, or a similar role.
• Bachelor’s degree in Marketing, Communications, or equivalent.
• Strong written and spoken English communication skills.
• Experience developing and executing successful community engagement strategies.
• Proficiency with community management tools and platforms.

Required skills

• Community management tools and platforms
• Social media management tools