Collections Analyst – Accounts Receivable

About the role

AppDirect is seeking a proactive Collections Analyst to join its Finance team. You will manage end‑to‑end collection activities, track outstanding receivables, and support cash‑flow objectives through effective communication with customers.

Key responsibilities

• Manage collection activities for assigned customer accounts and follow up on overdue invoices.
• Communicate with customers via calls, emails, and other channels to secure payment commitments.
• Investigate payment delays, short payments, and disputed invoices in coordination with Finance, Billing, Sales, and Customer Success teams.
• Maintain accurate records of collection efforts, payment commitments, and follow‑up actions.
• Perform account reconciliations and ensure proper allocation of incoming payments.
• Monitor unapplied cash, overdue balances, and collection trends; prepare periodic MIS reports.
• Support month‑end closing activities related to receivables and collections.
• Escalate high‑risk or severely overdue accounts according to company policy.
• Identify opportunities to improve collections efficiency and reduce outstanding debt.

Required profile

• Bachelor’s degree in Finance, Accounting, Business Administration or a related field.
• 2–3 years of experience in collections, accounts receivable, credit control or Order‑to‑Cash processes.
• Proven ability to conduct customer payment follow‑ups and manage overdue accounts.
• Experience working with NetSuite or a comparable ERP/accounting system.

Required skills

• Strong understanding of accounts receivable, collections processes, aging analysis and reconciliation.
• Proficiency in NetSuite.
• Advanced working knowledge of Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, filters, sorting, basic formulas).
• Competence with Google Sheets.