Americas L&D Projects Specialist (Consulting) - Senior Associate

About the role

EY's Talent Services is looking for an Americas Learning & Development (L&D) Projects Specialist (Senior Associate) to provide advanced operational, process and technology support to learning projects or programmes. You will support learning functions such as quality assurance of learning documentation, collection of documentation for internal reviews and analysis, and maintenance of learning items in internal systems, producing high-quality deliverables and helping on special projects.

Key responsibilities

• Drive portfolio management, including feedback and consumption reporting and analysis to support course maintenance and retirement recommendations
• Maintain the facilitator, participant and on-demand self-study materials repository in SharePoint
• Support project management for a portfolio of less complex learning projects, and assist senior team members with larger ones
• Create and maintain project plans and timelines, and communicate progress, risks and benefits to team members and clients
• Complete documentation for SuccessFactors course and item publication, revision and assignment, and run quality checks on content and documentation
• Execute course maintenance, decommissioning and annual maintenance review (AMR) processes, and manage the curriculum pipeline with business stakeholders
• Coordinate with external training vendors to schedule, publish and maintain learning offerings, and support vendor contract renewals and purchase orders
• Manage ServiceNow tickets for credit awarding related to external vendors, and offer operational reporting and analysis
• Update learning team resources (SharePoint, OneNote) to keep content current

Required profile

• Bachelor's degree or equivalent experience
• 3-7 years' work experience preferred
• Experience in a professional services or corporate environment; L&D experience preferred
• Ability to work in international and diverse environments, across US time zones
• Flexibility in working hours to accommodate multiple time zones

Required skills

• Strong spoken and written English
• Basic knowledge of Microsoft Office 365 (Word, Excel, PowerPoint); intermediate Excel is an advantage
• Ability to use AI-enabled tools and to review and summarise data
• Knowledge of learning development processes and standards; ServiceNow and SuccessFactors are optional