Account Manager – Client Strategy (Remote)

About the role

We are looking for an Account Manager who will act as a strategic partner for our clients across Latin America. In this client‑facing role you will own the relationship, drive marketing strategy, and ensure long‑term satisfaction and growth.

Key responsibilities

• Own and manage relationships with multiple clients and key stakeholders.
• Provide proactive, strategic recommendations aligned with client business goals.
• Lead client communication via email, calls, presentations, and reporting.
• Coordinate cross‑functional teams (Creative, Performance, Web) to deliver high‑quality work on time.
• Identify risks, roadblocks, and opportunities early and raise flags when needed.
• Support onboarding of new clients in partnership with Business Development.
• Ensure adherence to project management, budget, and time‑keeping standards.
• Present strategies, reports, and recommendations confidently to clients.
• Identify upsell opportunities and manage renewals.
• Review and deliver client‑facing work and support process improvements.

Required profile

• 5+ years of experience in account management, client services, or agency project management.
• Excellent listening, negotiation, and presentation skills.
• Strong written and verbal communication, comfortable with direct phone/video calls.
• Highly organized, proactive, and solutions‑oriented.
• Ability to manage multiple priorities and stakeholders.

Required skills

• Paid media
• E‑commerce platforms
• Website management
• SEO
• Shopify
• Klaviyo
• Paid social
• Performance data analysis and insight generation

What we offer

• Full‑time remote position based in Latin America.
• Competitive compensation: $2,000–$3,000 per month (USD).
• Opportunity to work with a small, dynamic agency and shape client strategy.