Virtual Assistant - Fulfilment

About the role

We are looking for a proactive Virtual Assistant to support our fulfilment operations. You will work remotely with a global team, ensuring smooth communication and efficient onboarding for our DeFi education customers.

Key responsibilities

• Manage emails and daily communications with customers and internal teams.
• Escalate and resolve customer queries promptly.
• Draft reports, presentations, and other documentation.
• Maintain clear, continuous communication with customers throughout their journey.
• Perform general administrative duties and support onboarding processes.

Required profile

• Native or professional‑level English speaker.
• Resident in South America.
• Proven experience as a Virtual Assistant or in a similar administrative role.
• Strong customer service background.
• High school diploma; additional admin or executive assistant qualifications are a plus.

Required skills

• Proficiency with word‑processing and spreadsheet tools (Google Suite).
• Experience using online calendars and scheduling tools (Google Calendar).
• Familiarity with the Circle platform is an advantage.
• Excellent phone, email, and instant‑messaging communication abilities.

What we offer

• Competitive full‑time salary package.
• Unlimited paid time off.
• Team off‑sites and a young, dynamic culture spanning 30+ countries.
• Fully remote work with the flexibility to operate from anywhere.