Strategic Account Manager – Supply Chain & Retail

About the role

You will act as a subject‑matter expert and trusted advisor for retailers and supply‑chain organisations in LATAM. The role bridges the commercial team and the product, uncovering real business pain, designing AI‑driven solutions, and staying involved through implementation, adoption and growth.

Key responsibilities

• Lead pre‑sales discovery and solution design with senior stakeholders (C‑level, VP Operations, Supply Chain Directors).
• Map client processes, pain points and constraints; collaborate with product and implementation teams to scope feasible solutions.
• Define resources, contribute to pricing and shape commercial proposals, leading with insight rather than demos.
• Partner with implementation and Customer Success during onboarding and go‑live to ensure measurable value.
• Monitor adoption, address gaps early, and build long‑term trusted‑advisor relationships.
• Identify organic upsell and expansion opportunities based on real outcomes.
• Bring the customer’s voice back to product and leadership teams.

Required profile

• Hands‑on experience inside supply chain or retail, having run complex projects with messy data and tight timelines.
• Background at a consulting firm, system integrator or technology reseller focused on supply chain or retail.
• Proven track record leading implementation projects (inventory, replenishment, WMS, demand planning or similar).
• Deep familiarity with LATAM retail and supply‑chain markets, especially Mexico and Colombia.
• Comfortable building trust with C‑level and operational leadership.
• Strong analytical mindset, turning data and KPIs into clear business stories.
• Native or fluent Spanish and excellent written and spoken English.
• Based in Colombia or Mexico and willing to travel across the region.

Required skills

• Inventory management
• Replenishment planning
• Warehouse Management Systems (WMS)
• Demand planning

What we offer

• A high‑impact, highly visible role at a fast‑growing AI company.
• Opportunity to shape AI solutions for leading retail brands in LATAM.
• Collaborative environment with product, R&D and implementation teams.