Senior Software Engineer, Text Analytics (Java, NLP)

About the role

Medallia is expanding its Text Analytics platform to process large volumes of unstructured data using Java, Kafka, Kubernetes and AI technologies. The senior engineer will design, build, and operate scalable pipelines that turn raw text into actionable insights.

Key responsibilities

• Design and implement the technical roadmap for large‑scale text processing pipelines.
• Ship robust, high‑performance Java services and ensure they remain operational.
• Collaborate with cross‑functional engineering teams to maintain uninterrupted service.
• Identify gaps in tools or processes and work with managers and product managers to resolve them.
• Mentor junior engineers and share knowledge through tech talks and meetups.

Required profile

• 4+ years of backend development experience with Java and high‑throughput processing pipelines.
• Proficiency in written and spoken English.
• Experience integrating AI coding assistants (e.g., GitHub Copilot) into development workflows.

Required skills

• Java (core, libraries, frameworks)
• Kafka
• Kubernetes
• Docker
• AWS S3
• Elasticsearch
• Machine Learning / Large Language Models
• PostgreSQL
• API frameworks such as Swagger or RAML