Senior Digital Marketing Account Manager (Remote)

About the role

Jumpfactor is seeking a Senior Digital Marketing Account Manager to serve as a trusted advisor and strategic partner for our Managed Service Provider (MSP) clients. This fully remote position focuses on driving client satisfaction, retention, and growth while identifying upsell and referral opportunities.

Key responsibilities

• Build and maintain high‑trust relationships with North American B2B clients, ensuring strong NPS scores.
• Manage a portfolio of accounts to minimize churn, drive satisfaction, and achieve revenue targets.
• Identify and pursue opportunities for account expansion, upsells, and client referrals.
• Collaborate with SEO, PPC, content, and development teams to deliver integrated campaign performance.
• Lead client calls, present performance insights, and handle difficult conversations confidently.

Required profile

• 3+ years of hands‑on account management or client success experience in a digital marketing agency.
• Proven track record of client retention, renewals, upsells, and churn reduction.
• Strong English communication skills and ability to discuss KPIs such as CSAT, NPS, and revenue impact.
• Comfortable using CRM systems, reporting dashboards, and project‑management tools.
• Organized, process‑driven, and able to thrive in a fast‑paced agency environment.

Required skills

• CRM platforms
• ClickUp
• Jira
• SEO
• PPC
• Content marketing
• Development collaboration

What we offer

• Very competitive compensation package with performance‑based bonuses.
• 100% remote work with a skilled international team.
• Endless growth opportunities and clear career advancement paths.
• Paid training, courses, events, and conferences.
• Weekly learning programs, paid social events, and state‑of‑the‑art tools.