Senior Associate - Time Away Operations (Leave & Accommodations)

About the role

EY's Global Delivery Services is looking for a Senior Associate to support its Time Away services (Leave Management and Workplace Accommodations). The role provides operational and case coordination support, managing high-volume administrative workflows, ensuring accurate case documentation and timely follow-up, so that senior team members can focus on complex compliance and advisory work.

Key responsibilities

• Set up and maintain accommodation and leave cases in case management systems such as Navex and SuccessFactors, checking data quality and resolving gaps before cases move forward.
• Manage shared inboxes, triage inquiries and requests, route them appropriately and respond to routine employee questions, escalating complex or sensitive issues.
• Coordinate the collection of required documentation (medical certifications, birth certificates, approvals), track outstanding items and follow up with employees and stakeholders.
• Review active and closing cases for accuracy and compliance, validate that documentation, notes and approvals are complete, and correct errors in case records.
• Support processing and validation of leave transactions (parental, medical leaves) in HR systems and keep trackers on documentation, deadlines and case status.
• Maintain trackers, support reporting on case volumes and turnaround times, flag risks and delays, and help with ad hoc tasks and process improvements.

Required profile

• 2-4 years of experience in HR operations, shared services, case management or a high-volume administrative role; exposure to leave of absence, accommodations or regulated HR processes preferred.
• Bachelor's degree in Human Resources, Business Administration or a related field (or equivalent experience).
• Ability to handle sensitive personal and medical information discreetly; working knowledge of data privacy practices; familiarity with U.S. leave and accommodations processes (e.g., FMLA, ADA) preferred.

Required skills

• Microsoft Office (Outlook, Excel, Word)
• Experience with HR systems and/or case management tools (SuccessFactors, Navex) preferred
• Attention to detail, strong organization and ability to manage multiple cases under tight deadlines
• Clear written and verbal communication, including with sensitive employee situations