Remote Community Manager

About the role

We are looking for a Remote Community Manager to join a fast‑growing sports‑tech startup. You will combine strategic community building with disciplined operational execution to nurture city‑specific Facebook groups focused on racket sports.

Key responsibilities

• Manage, moderate, and grow city‑specific Facebook groups for tennis, pickleball, and padel across launch markets.
• Execute the local community strategy by posting weekly programming recommendations, events, and newsletters.
• Review and moderate daily user posts to keep the community safe, active, and engaging.
• Drive player‑to‑player connections and position the groups as the go‑to place for finding games and partners.
• Follow a strict weekly content cadence and track basic engagement metrics such as growth, post activity, and response rates.
• Identify high‑quality local programs or events to share with members.
• Escalate promising B2B opportunities (clubs, coaches, prominent players) to the internal team.

Required profile

• Proven experience in community management, social media operations, or Facebook Group moderation.
• Exceptional written English with a natural, welcoming tone.
• Strong operational discipline – ability to follow weekly cadences, manage spreadsheets, and track metrics.
• High attention to detail and ability to multitask across multiple city‑specific groups.
• Passion for racket sports (tennis, pickleball, padel) is a strong plus.

Required skills

• Advanced use of Facebook Groups / Meta Business Suite for moderation and analytics.
• Google Workspace or Microsoft Office (Excel/Sheets) for tracking engagement metrics.
• Familiarity with internal communication tools such as Slack or WhatsApp.

What we offer

• Competitive monthly salary (R14,000‑R21,000) with annual raises, bonuses, holidays, and PTO.
• Fully remote work with flexible location within US EST hours.
• Company‑provided US phone number and business email address.
• Stable, full‑time hours (40 h/week) and long‑term team relationships.
• Opportunities for career advancement within a growing startup.