NOC Engineer – Telecom Network Operations

About the role

Trinetix is seeking a skilled NOC Engineer to join a partnership with a global backbone provider. You will work with a team that supports a high‑performance network spanning over 100 countries, ensuring reliable connectivity for telecom operators, hyperscalers, and digital platforms.

Key responsibilities

• Monitor the network across IP and transmission platforms, including xWDM and fiber infrastructure.
• Respond to alarms, diagnose service‑impacting and potential issues, and perform fault isolation.
• Resolve incidents at first line whenever possible, minimizing escalations.
• Take full ownership of incidents, drive them to resolution, and document actions taken.
• Collaborate with third‑party vendors, field support, and network providers during troubleshooting.
• Maintain accurate incident records and produce post‑incident reports and root‑cause analyses.
• Track SLA commitments, coordinate resolution across teams, and act as single point of contact during planned maintenance.

Required profile

• 3‑5+ years of experience in a Network Operations Center or similar environment.
• Strong communication skills and ability to work with internal and external stakeholders.
• Experience documenting incidents and producing clear technical reports.

Required skills

• Deep knowledge of TCP/IP, MPLS, BGP, QoS, and xWDM technologies.
• CCNP Enterprise‑level knowledge or equivalent practical experience.
• Hands‑on experience with network monitoring tools, incident handling, and fault management.
• Proficiency with Linux and Windows operating systems.
• Scripting experience in Python or Bash (nice‑to‑have).