IT Support & Systems Administrator (Tier 1 Analyst)

About the Role

Join a cutting-edge team dedicated to redefining mental health standards through an innovative AI-driven platform and real-time audio analysis. As a Tier 1 Analyst, you will play a pivotal role in ensuring seamless technical operations by combining high-level IT support with essential system administration tasks.

Main Missions

• Provide efficient technical support and incident resolution for end-users via ticketing systems and Slack.
• Manage user identities and device lifecycles using JumpCloud (IAM/MDM) and Google Workspace (Admin level).
• Troubleshoot complex SSO/MFA authentication issues, including lockouts and resets.
• Administer SaaS tools access and licensing, specifically for Slack, Atlassian, and Notion.
• Perform advanced macOS troubleshooting, covering connectivity, FileVault, and system configurations.
• Ensure general IT reliability, including email, connectivity, and application support.

Profile Required

• Strong problem-solving mindset with a structured and analytical approach to technical incidents.
• Proven experience in a technical support or junior system administration role.
• Excellent communication skills with the ability to provide high-quality user experience.
• Fluency in English (both written and spoken) is mandatory for global collaboration.

Required Skills

• IAM/MDM Management (JumpCloud or similar)
• Google Workspace Administration
• macOS Troubleshooting & Configuration
• SaaS Administration (Slack, Atlassian, Notion)
• SSO/MFA Troubleshooting
• IT Ticketing & Incident Management