Homecare Specialist

About the role

Belong is seeking a Homecare Specialist to own the end‑to‑end Pro Service experience for its residents. You will manage a portfolio of active services, make independent decisions on complex cases, and resolve issues before they escalate.

Key responsibilities

• Own 35–50 active Pro Services from request through completion with minimal supervision.
• Drive urgency across vendors, members, and internal teams to keep cases moving.
• Respond to member requests within SLA and maintain proactive communication throughout the service lifecycle.
• Close 4+ Pro Services per day by removing blockers and making decisive calls.
• Manage vendor relationships, including scheduling, quality control, issue resolution, and payment coordination.
• Identify systemic risks or recurring issues and propose solutions.

Required profile

• 1–2 years of experience in operations, customer support, or service coordination.
• Proven ability to handle escalations and difficult conversations with professionalism.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Comfortable juggling multiple priorities and thriving in ambiguous environments.

Required skills