Head of Customer Success

About the role

We are seeking a Head of Customer Success to lead our fast‑growing AI technology business in Argentina. This senior position combines strategic account ownership with team management, allowing you to shape customer success operations from the ground up while acting as a trusted advisor to enterprise clients.

Key responsibilities

• Own and manage a portfolio of strategic enterprise customer accounts, driving adoption, retention, and expansion.
• Lead, mentor, and develop a team of Customer Success Managers and Deployment Engineers, fostering a high‑performance, customer‑centric culture.
• Design and implement scalable customer success frameworks, including onboarding programs, health scoring systems, operational playbooks, and performance standards.
• Serve as the primary escalation point for complex customer issues, ensuring swift resolution and strong client relationships.
• Conduct executive business reviews, strategic account planning sessions, and stakeholder meetings with enterprise customers.
• Collaborate with senior leadership on customer health initiatives, team performance, and product feedback to support company growth.
• Support recruitment, onboarding, and talent development as the customer success organization expands.
• Bridge customer‑facing teams and technical implementation resources to ensure successful project delivery and outcomes.

Required profile

• Previous experience in a technical implementation role such as Solutions Engineer, Deployment Engineer, or Technical Implementation Consultant before moving into customer success leadership.
• Proven leadership experience managing, coaching, and developing teams, including performance management and talent development.
• Demonstrated success managing complex enterprise customer relationships throughout the full customer lifecycle.
• Experience creating customer success processes, frameworks, and operational standards from the ground up in fast‑paced environments.
• Excellent verbal and written English communication skills with the ability to engage effectively with executive stakeholders.

Required skills

• Strong technical knowledge of APIs.
• Experience with webhooks.
• Understanding of integrations and software implementation processes.