Customer Support Representative

About the role

Join SkillOnNet as a Customer Support Representative and become the front‑line voice for a portfolio of leading iGaming brands. You will interact with players in English and Spanish, delivering fast, accurate assistance while upholding the company’s commitment to a safe and entertaining gaming experience.

Key responsibilities

• Communicate with customers via web‑chat, email and phone in a professional and timely manner.
• Resolve product and service issues on first contact, clarifying complaints and guiding players to the best solution.
• Escalate complex cases when necessary and follow up to ensure resolution.
• Investigate player concerns thoroughly and promote a “Safer Gaming” philosophy.
• Stay up‑to‑date on internal rules, processes and licensing requirements.
• Participate in onboarding programs and contribute to team performance targets.

Required profile

• Fluent in English with native‑level Spanish.
• Strong communication, active listening and public‑relations skills.
• Customer‑oriented mindset with the ability to adapt to diverse player personalities.
• Ability to work under pressure, maintain accountability and meet shift schedules.

Required skills

• Proficiency with computers and touch‑typing.

What we offer

• Competitive salary and monthly incentive bonus.
• Access to the company’s medical insurance plan.
• Opportunities for professional growth within a global iGaming leader.
• Supportive, family‑oriented corporate culture.