Customer Success Specialist

About the role

We are seeking a Customer Success Specialist to serve as the primary point of contact for our clients and gift recipients. You will manage support tickets, join short client calls or demos, and ensure a smooth, effective experience with our product.

Key responsibilities

• Respond to inbound client and recipient support tickets promptly and professionally.
• Troubleshoot issues, provide clear solutions, and escalate when necessary.
• Lead brief calls with clients to address questions, resolve issues, and offer ongoing support.
• Guide users through product features and workflows, tailoring walkthroughs to different use cases.
• Gather customer feedback, identify trends, and share insights with internal teams.
• Collaborate with Product and other departments to resolve technical challenges.

Required profile

• Minimum 2 years of experience in customer support, customer success, or account management.
• Strong written and verbal communication skills.
• Ability to manage multiple conversations and priorities simultaneously.
• Calm and effective under pressure with a customer‑first mindset.
• Proactive, detail‑oriented, and able to anticipate client needs.
• Comfortable working remotely and adapting to fast‑paced changes.

Required skills