Customer Success Manager – AMER

About the role

As a Customer Success Manager at Camunda, you will act as the strategic partner for a portfolio of enterprise customers, guiding them from onboarding through renewal to achieve measurable business outcomes with Camunda’s AI‑driven process orchestration platform.

Key responsibilities

• Own a portfolio of enterprise customers, defining goals, success metrics and adoption roadmaps.
• Drive retention and expansion by managing health, risk and growth opportunities, and collaborating with Sales and internal teams.
• Lead structured customer conversations such as onboarding sessions, success‑plan reviews and health check‑ins.
• Use usage, value and health data to prioritize actions, forecast outcomes and make informed recommendations.
• Project‑manage cross‑functional work with TAMs, Consulting, Product and Support to unblock customers and keep programs moving.

Required profile

• 6+ years of experience in Customer Success, Strategic Account Management or B2B software consulting, preferably with enterprise customers.
• Proven ability to build trust with senior and operational stakeholders and lead outcome‑focused conversations.
• Experience supporting renewals and expansion in a recurring‑revenue model, including forecasting and pipeline hygiene.
• Strong written and verbal communication skills for leading meetings and aligning remote teams.

Required skills

• Hands‑on familiarity with Salesforce or Gainsight (or similar CRM/CS platforms).
• Ability to interpret customer data (adoption, health signals, value metrics) and turn it into actionable insights.

What we offer

• Competitive, location‑based salary ranges with transparent total cash compensation.
• Equity participation through a Virtual Stock Option Plan where applicable.
• Remote‑first work model with home‑office budget, co‑working support and flexible time off.
• Health and wellbeing benefits, including local healthcare, mental‑wellness programs and a lifestyle spending account.
• Retirement and pension plans, life and disability insurance where relevant.
• Professional development budget up to $1,000 per year for courses, certifications or books.