Counter Manager – Retail Sales Team Leader

About the role

We are seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates in a fast‑paced beauty retail environment. You will own the store’s performance, creating and executing an agile business plan that drives sales, customer loyalty and operational excellence.

Key responsibilities

• Lead, mentor and develop a high‑performing team of Sales Associates.
• Design and implement business plans that attract and retain customers through strategic targeting and impactful in‑store events.
• Manage customer relationships, ensuring exceptional service and handling difficult situations with diplomacy.
• Oversee event management, consumer insights analysis and front‑line marketing initiatives.
• Develop financial plans, monitor resources and drive results against sales and service targets.

Required profile

• Effective verbal and written communication with strong interpersonal skills.
• Results‑oriented mindset with a high drive to meet objectives and standards.
• Proactive, positive approach and ability to work autonomously while contributing to the team.
• High attention to detail, organisational ability and discretion when dealing with confidential information.
• Experience in retail sales and team leadership, preferably in a fast‑moving environment.

Required skills

• Microsoft Excel
• Working knowledge of a computerised system (including email)

What we offer

• Progressive career opportunities within a leading prestige‑beauty brand.
• Outstanding training and development programmes.
• Competitive remuneration and benefits package.