Client Success Manager – Google Ads

About the role

We are a specialized marketing agency focused on helping businesses grow through Google Ads and Google Local Services Ads. As a Client Success Manager you will become the trusted partner for our clients, guiding them from onboarding through long‑term retention and ensuring they see the value of our services.

Key responsibilities

• Onboard new clients and create a great first experience.
• Manage a growing portfolio of 15‑40 clients.
• Prepare and deliver monthly performance reports, insights, and next steps.
• Conduct regular client calls, maintain strong relationships, and proactively monitor client health.
• Identify and mitigate risks before they become problems.
• Support client retention during challenging periods by building confidence and offering solutions.
• Collect client feedback, reviews, testimonials, and referrals.
• Spot opportunities to expand accounts with additional services that genuinely help growth.
• Maintain client success dashboards and internal systems.
• Improve communication processes to help the team scale.

Required profile

• Strong client‑facing experience, preferably with small businesses or marketing clients.
• Excellent English communication skills; comfortable with regular video calls with US business owners.
• Ability to explain marketing concepts clearly to non‑marketers.
• Conversational knowledge of Google Ads metrics such as CPL, conversions, qualified leads, ROAS, and overall campaign performance.
• Strong problem‑solving skills and confidence handling difficult conversations.
• Highly organized, proactive, and able to act before issues arise.
• Genuine passion for building relationships and helping businesses succeed.

Required skills

• Google Ads platform knowledge.