Bilingual Dental Admin & Receptionist (Virtual Assistant)

About the role

We are looking for a highly organized, patient‑focused Bilingual Dental Admin & Receptionist to work remotely for a busy U.S. dental practice. The virtual assistant will manage front‑desk operations, patient communication, scheduling, insurance coordination, and other administrative tasks while delivering an exceptional patient experience.

Key responsibilities

• Handle inbound and outbound patient calls, emails, and texts in English and Spanish.
• Provide friendly, empathetic customer service and conduct appointment reminders and treatment follow‑ups.
• Schedule, confirm, reschedule, and manage patient appointments, ensuring calendars are optimized.
• Verify insurance eligibility, benefits, and coverage before appointments and assist with billing coordination.
• Support claims follow‑up, insurance documentation, and help patients understand coverage and payment information.
• Maintain accurate digital patient records, demographic updates, and ensure HIPAA compliance.
• Perform data entry, reporting, and other operational tasks to improve office efficiency.

Required profile

• Fluent in English (C1 or higher) and Spanish, both spoken and written.
• 1–2 years of experience in U.S. dental or healthcare administration, front‑desk support, or medical scheduling.
• Strong understanding of dental workflows, insurance verification, appointment scheduling, and patient communication.
• Ability to work independently, multitask, and maintain high attention to detail.

Required skills

• Dentrix
• Eaglesoft
• Open Dental