Associate Financial Operations Specialist

About the role

The Associate Financial Operations Specialist provides administrative support to the company’s sales and operational teams, ensuring services are delivered in line with contractual agreements. The role requires managing multiple priorities, maintaining data integrity, and communicating effectively with internal and external stakeholders.

Key responsibilities

• Maintain integrity and security of billing records, manage customer spend tracking, PO utilization, and ensure timely renewal execution.
• Assist with third‑party vendor invoice processing, cost validation, and perform margin analysis to meet profitability targets.
• Handle customer inquiries, escalations, and disputes while balancing profitability and satisfaction.
• Ensure compliance with SLAs, QA standards, and process documentation for invoicing and contract execution.
• Manage ticket‑level coding and validation to meet internal controls.
• Support month‑end financial processes, including accruals, sales order creation, PO validation, invoice generation, and reporting updates.

Required profile

• Understanding of billing, revenue, accruals and data integrity concepts.
• Experience in customer engagement, dispute resolution, and service delivery within a contractual environment.
• Strong analytical skills and ability to drive multiple priorities in a fast‑paced, high‑volume setting.
• Proven ability to work independently with a strong work ethic.

Required skills

• Proficiency in Microsoft Excel.