AI Operations Executive

About the role

Join Darwin AI’s Operations team as an Onboarding Executive, driving the first phase of the customer journey by delivering functional AI assistants and ensuring a smooth implementation for new clients.

Key responsibilities

• Lead the onboarding process for new client accounts, gathering required information and configuring solutions for launch.
• Conduct kick‑off meetings to align expectations, collect requirements, and guide clients through the onboarding journey.
• Build and configure AI assistants using internal tools based on client business logic.
• Collaborate with Sales, Customer Support, and Product teams for seamless handoffs and a unified client experience.
• Maintain regular communication via WhatsApp, resolve blockers, and keep projects on schedule.
• Deliver the first AI version promptly, ensure quality standards, and provide initial training and resources.

Required profile

• Proven experience in Customer Experience, Onboarding, or Technical Support roles.
• Ability to analyze client needs and translate them into technical configurations.
• Strong organizational skills with the capacity to manage multiple onboarding projects in parallel.
• Team player who can collaborate across departments and adapt to dynamic environments.
• Passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication with a proactive, client‑first attitude.

Required skills

• Experience creating and managing JSON structures.
• Understanding of structured logic flows.
• Familiarity with automation tools such as Zapier (a plus).

What we offer

• Language classes (English, Portuguese, Spanish) to enhance communication skills.
• Complimentary OpenAI or Gemini premium license for personal or professional use.
• 25 days per year of paid vacation and holidays.
• Hybrid work model: 2 days per week onsite, the rest remote.