Manager, Strategic Process Improvement & Programs

About the role

Syneos Health is seeking a Manager to lead strategic process improvement initiatives across the organization. The role will analyze current processes, design future-state workflows, and drive enterprise‑wide transformation using best‑in‑class methodologies.

Key responsibilities

• Analyze current‑state processes to identify gaps, risks, and inefficiencies using stakeholder input and data.
• Develop future‑state workflows, documentation, and role‑clarity recommendations to standardize and simplify work.
• Maintain detailed program and project plans, including scope, milestones, resources, budgets, and success measures.
• Coordinate cross‑functional workstreams, manage risks, issues, dependencies, and ensure delivery stays on track.
• Prepare concise program reporting for leadership, highlighting progress, outcomes, and emerging risks.

Required profile

• Bachelor’s degree in business, operations, life sciences, IT, engineering or related field, or equivalent experience.
• Experience managing cross‑functional projects or workstreams focused on process improvement, enterprise transformation, or operating‑model change.
• Lean Six Sigma certification or practical experience applying process‑improvement methods.
• Program‑management certification (PMP, PRINCE2) preferred.

Required skills

• Lean Six Sigma methodology
• Project Management Professional (PMP) or PRINCE2
• AI, automation, and workflow‑enablement concepts
• Program and project‑management tools (e.g., RAID logs, dashboards)