Guest Experience Ambassador

About the role

Four Seasons Buenos Aires is looking for a Guest Experience Ambassador to join its Guest Experience team. The role creates exceptional, personalised experiences for guests and visitors, from pre-arrival communication to a smooth arrival and departure.

Key responsibilities

• Work with the Guest Experience team to design memorable, personalised experiences for guests and visitors.
• Handle all pre-arrival communications by email, chat and phone.
• Book restaurants, spa sessions and other activities together with the Concierge team.
• Ensure arrivals and departures run smoothly and that every guest's needs and requests are met.
• Keep all departments delivering a perfect, professional guest experience.
• Improve the guest experience with innovative ideas and solve problems as they arise.
• Review reservations and guest profiles daily to identify VIPs.

Required profile

• Tertiary or university education related to the industry.
• Previous experience in similar positions or in front office.
• Advanced spoken and written English.
• Availability to work on rotating days and hours.
• Excellent grooming and presentation.
• Ability to handle several tasks at once, good interpersonal relationships and a positive attitude.
• Valid documentation to work in the country.