Contact Center Agent

About the role

As a Contact Center Agent at Rapyd, you will be the front‑line representative of a global fintech platform. You will quickly learn the company’s payment and payout ecosystem and provide fast, accurate assistance to internal and external partners across multiple channels.

Key responsibilities

• Identify customer needs, investigate complex transaction issues and deliver clear solutions or alternatives.
• Guide users through troubleshooting, platform navigation and service usage.
• Handle a high volume of inbound calls, live chats and support tickets, ensuring every request is addressed.
• Escalate critical system or service problems to supervisors with detailed documentation.
• Maintain accurate call logs, tickets and reports in line with Rapyd’s SOPs.

Required profile

• Minimum high school diploma; at least two semesters of technical or professional studies.
• At least 6 months of experience in a high‑intensity customer‑service environment.
• Strong understanding of customer‑service principles; experience in e‑commerce or banking is a plus.
• Exceptional data‑entry speed and accuracy.

Required skills

• Proficiency with CRM tools (e.g., Zendesk) or similar support platforms.

What we offer

• Opportunity to work in a fast‑growing fintech company with a global footprint.
• Exposure to a wide range of payment and payout solutions.
• Professional development in a dynamic, multicultural environment.