Interpretation QA Analyst

About the role

The Interpretation QA Analyst is the frontline quality engine for interpreter services, overseeing performance across on‑site (OPI) and video remote interpreting (VRI) channels. Using AI‑driven QA tools, silent monitoring, and test calls, you will ensure compliance with HIPAA, interpreter ethics, and national standards while driving continuous improvement.

Key responsibilities

• Score interpreter performance against universal QA rubrics using AI tools, silent monitoring, and test calls.
• Identify and document compliance gaps related to HIPAA and interpreter ethics.
• Maintain a weekly output of 100–110 evaluations and ensure 100% portfolio completion each month.
• Produce audit‑ready, detailed notes for every evaluation within the QA platform.
• Provide rubric‑referenced written feedback to interpreters and supervisors.
• Participate in weekly calibration sessions to ensure scoring consistency.

Required profile

• High School Diploma or equivalent (Associate’s Degree or higher preferred).
• Bilingual fluency in English and a target language.
• 2+ years in Interpretation Quality Assurance or 4+ years as a VRI/OPI interpreter.
• Deep familiarity with HIPAA, interpreter codes of ethics, and national standards.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with AI QA tools.
• Experience using contact‑center quality systems or QA platforms.