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Senior IT Manager

Caylent · Argentine

Nuevo Remote
Remote Senior 🇬🇧 English
Documentation

Descripcion del puesto

About the role

Cayetlent, a cloud‑native services firm, is looking for a strategic and operationally minded Senior IT Manager to lead its internal IT function. The role is fully remote and supports a globally distributed workforce across Canada, the United States and Latin America.

Key responsibilities

  • Define, refine and audit employee IT support request procedures, monitor help‑desk traffic and enforce SOPs.
  • Oversee ITSM systems, ensure configuration and hardening meet current security standards, and act as final escalation point for help‑desk issues.
  • Provide hands‑on IT support when needed, mentor support engineers and drive leadership development.
  • Plan, audit and propose new IT projects aligned with leadership priorities, presenting business cases to executives.
  • Manage inventory, hardware acquisition, distribution and lifecycle for a 100% remote workforce, collaborating on MDM and EDR policies.
  • Own onboarding and off‑boarding programs, including policy training, hardware provisioning and account lifecycle management.

Required profile

  • Self‑motivated leader who proactively identifies operational gaps.
  • Strong organizational abilities with a focus on documentation and process maturity.
  • Excellent cross‑functional coordination skills, able to work with Security, Accounting and senior leadership.
  • Experience guiding IT teams, mentoring staff and driving cost‑reduction initiatives.

Required skills

  • IT Service Management (ITSM) platforms
  • Mobile Device Management (MDM)
  • Endpoint Detection and Response (EDR)
  • Hardware lifecycle management and inventory tracking
  • Help‑desk operations and escalation handling
  • IT security standards and configuration hardening
  • Process auditing and documentation

What we offer

  • Fully remote work environment
  • Global, inclusive culture that values curiosity and continuous learning
  • Opportunities to lead large‑scale IT initiatives in a fast‑growing cloud services company

Questions fréquentes

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Publicado hace 1 día

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Caylent

Argentine