SAP Analyst II – Order to Billing (SD) – Remote LATAM

About the role

The SAP Analyst II – Order to Billing (SD) provides Level‑2 production support for SAP Sales & Distribution processes across both SAP ECC and S/4HANA environments. Working remotely within LATAM time zones, you will ensure stable day‑to‑day order‑to‑cash operations for a global business.

Key responsibilities

• Monitor ServiceNow queues for SAP SD incidents, service requests and problems.
• Perform initial evaluation, triage, root‑cause analysis and resolution of order‑to‑billing issues.
• Communicate with business users to understand impact, clarify scenarios and validate solutions.
• Execute SAP SD configuration changes for approved break/fix items and minor enhancements.
• Coordinate with FI, logistics execution, integration, ABAP and other technical teams when required.
• Document analysis, actions taken, test evidence and resolution details according to support standards.

Required profile

• 5‑8 years of SAP SD experience in IT support, AMS or production support.
• Hands‑on experience with Sales and Distribution / Order‑to‑Cash processes.
• Strong knowledge of sales orders, credit/debit memos, plant/route/shipping point determination, pricing, ATP, rebates, condition contracts, returns processing and billing.
• Experience with NACE output determination, BRF+, ALE/IDOC inbound and outbound integration.
• Proficiency with ServiceNow or a similar ITIL‑based service management tool.
• Excellent written and verbal English communication skills.
• Exposure to both SAP ECC and S/4HANA environments.

Required skills

• SAP SD
• SAP ECC
• SAP S/4HANA
• ServiceNow
• NACE output determination
• BRF+
• ALE/IDOC integration
• Event‑based SAP API integration
• Rev‑Trac / Cloud ALM transport tooling