Contact Center Agent – Fintech Support
Rapyd · Région métropolitaine de Buenos Aires
وصف الوظيفة
About the role
As a Contact Center Agent at Rapyd, you will be the front‑line representative of a global fintech platform, delivering fast, accurate support to internal and external partners across multiple channels.
Key responsibilities
- Identify customer needs, investigate complex transactional issues and deliver definitive solutions or alternatives.
- Guide users through troubleshooting, platform navigation and service utilization.
- Handle a high volume of inbound calls, chats and tickets, ensuring every request is addressed promptly.
- Escalate critical system or service problems to supervisors with clear documentation.
- Maintain accurate call logs, reports and documentation in line with Rapyd’s SOPs.
Required profile
- High school diploma; at least two semesters of technical or professional studies.
- Minimum 6 months experience in a high‑intensity customer‑service environment.
- Strong grasp of customer‑service principles; experience in e‑commerce or banking is a plus.
- Exceptional data‑entry speed and accuracy.
- Proficiency with CRM applications such as Zendesk or similar tools.
Required skills
- Zendesk (or comparable CRM platform)
- General CRM tools
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Rapyd
Région métropolitaine de Buenos Aires
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